Contact our Support
Important notes
This support request form is exclusively for customers without a Service Level Agreement (SLA).
Before submitting a support request, we recommend visiting our Knowledge Base, where you can find answers to frequently asked questions, step-by-step tutorials, product manuals, and other helpful resources.
Please note that support services provided without an active SLA are subject to a fee. Requests submitted through this form are not forwarded directly to our Technical Support team. After reviewing your request, our Sales team will contact you and provide a quotation for the required support services. Technical support will be initiated once the quotation has been accepted.
If you have an active Service Level Agreement (SLA) with Securecell, please use the dedicated support portal on Jira. For urgent support cases, you can contact us via the support hotline.
For general inquiries about our products and services, please use our contact form.
Already a registered user? Log in to our Customer Portal.
Frequently Asked Questions
Here are some commmon questions we hear from our customers.
How can I get support for my Securecell product?
You can reach Securecell support around the clock via the contact form. As soon as we receive your request, our specialists will contact you.
We will check if you have a Service Level Agreement (SLA) or if the services are covered by a current warranty. If we have to charge you for the services, we will provide you with a corresponding offer.
If you have purchased your product from one of our distributors, please contact your local representative directly.
Does Securecell offer Service Level Agreements (SLA)?
Yes, we offer our customers the possibility to sign a Service Level Agreement (SLA). This gives you priority access to the service desk and our helpline. It also covers regular software updates and preventive maintenance of your equipment.
Please contact our sales team if you are interested in a contract.
Where can I find your Terms of Service?
We basically distinguish the following service categories: General support and maintenance, software updates, and preventive maintenance. The exact services are defined in a Service Level Agreement (SLA).
If you wish to commission services that are not within the scope of the SLA, we will be happy to submit a tailored offer.
Please contact our sales team if you are interested in further information on our services and agreements.