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Contact our Support

Our product experts are ready to help you. For general enquiries please use our contact form.

Already a registered user? Log in to our Customer Portal.

Frequently Asked Questions

Here are some commmon questions we hear from our customers.

How can I get support for my Securecell product?

You can reach Securecell support around the clock via the contact form. As soon as we receive your request, our specialists will contact you.

We will check if you have a Service Level Agreement (SLA) or if the services are covered by a current warranty. If we have to charge you for the services, we will provide you with a corresponding offer.

If you have purchased your product from one of our distributors, please contact your local representative directly.  

Does Securecell offer Service Level Agreements (SLA)?

Yes, we offer our customers the possibility to sign a Service Level Agreement (SLA). This gives you priority access to the service desk and our helpline. It also covers regular software updates and preventive maintenance of your equipment.

Please contact our sales team if you are interested in a contract.

Where can I find your Terms of Service?

We basically distinguish the following service categories: General support and maintenance, software updates, and preventive maintenance. The exact services are defined in a Service Level Agreement (SLA).

If you wish to commission services that are not within the scope of the SLA, we will be happy to submit a tailored offer.

Please contact our sales team if you are interested in further information on our services and agreements.



Securecell AG
In der Luberzen 29
CH-8902 Urdorf
+41 44 732 91 00


Securecell LLC
2125 Center Ave., Suite 507
Fort Lee, NJ 07024
+1 201 429 9372


Securecell BV
Javastraat 12
3016 CE Rotterdam
The Netherlands
+28 01 429 9372


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6000 Shenzhuan Road
Building C3, Room 301
Songjiang District, Shanghai

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Getinge Applikon

Heertjeslaan 2
2629 JG Delft
The Netherlands

The Netherlands
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BMS Bldg. 22 Yeoksam-ro 7-gil
Seoul 06244

South Korea
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Danyel Biotech

8 Hamada Street
Science Park, P.O.B. 2417
7670308 Rehovot

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ABLE Biott

6-10 Nishigokencho
Tokyo, 1620812

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333 US Highway 46
Suite B-201
FairfieldNJ 07004